Make a request

We’re always looking at improving the experiences of our customers and we’re pleased to announce the launch of our new Customer Request Management System. You’ll be able to track your online request from start to finish.

Simply create an account and lodge your request from the dashboard.

We’re hoping that our new Customer Request Management System will help improve the quality of our response to your enquiries, reduce response times and help us make future developments to our service.

If you have received an infringement and would like us to review it please visit our infringement appeals page.

If you require assistance in completing the form please contact our friendly Customer Service team by phone on 9688 0200 or send us an email to