Putting Customers First Strategy 2021-2024


The Putting Customers First Strategy 2021-2024 (the Strategy) is Council’s commitment to achieving customer service excellence.

The Strategy will be delivered across three years with the first year's focus being on implementing the processes and strategies for future success.

From then we will build year-on-year to become leaders in the customer experience space. The Strategy is a journey the whole organisation is embracing with a key focus on both external and internal customers.

The action plan will be prepared annually and reported in the Annual Report. The Strategy will be reviewed every three years.

You can download a copy of the Strategy below.