COVID-19 Financial Hardship

COVID-19 Financial Hardship Policy

To support our community during the COVID-19 pandemic, Council has developed a COVID-19 Financial Hardship Policy (the Policy).

The Policy aims to provide support through the payment of rates to individuals and businesses who have been impacted financially.


All ratepayers, including individuals and businesses, who are experiencing financial hardship or lack of financial means, due to COVID-19 are eligible.

Council will only accept the Hardship Application being completed by the owners or the authorised managing agents for commercial and industrial properties and not by the tenant of the property.

Application options

Residents can make application to Council to:

  • Enter into an agreement with Council for rates to be paid by instalments; or
  • Defer payment of rates until 30 June 2023.

Interest payments

Interest will be placed on hold for both application options.

How to apply

Applications can be made by downloading the COVID-19 Financial Hardship Application Form below.

Supporting documentation is required and further information can be found on the application form.