Putting Customers First Strategy

Maribyrnong is growing quickly. Demand for services is increasing and expectations are higher than ever.  People expect services to be easy to access, clear to navigate and reliable to use.

Council's Putting Customers First Strategy (the Strategy) focuses on four priority areas for our customers:

1. Services are easy to access to enable things to be done.
2. Doing what we say we will do.
3. People who care and take responsibility.
4. Processes that are open, fair and inclusive.

The Strategy sets a clear, consistent approach so services are easy to access, easy to understand and reliable for our customers.

You can download a copy of the Strategy below.