Pay your rates

Rates are paid in four instalments:

  • 1st instalment - due by 30 September
  • 2nd instalment - due by 30 November
  • 3rd instalment - due by 28 February
  • 4th (and final) instalment - due by 31 May

If you are a pensioner, need assistance on budgeting, or are in financial hardship, we can help you. You have the option to pay in a way that suits you.

Set up direct debit

Direct debit payments can now be made monthly, quarterly or annually to be paid automatically from your nominated bank account. Complete an application form and submit to Council.

Please note the transfer dates:

Annual payments - 30 September or the next business day.

Quarterly payments - instalment due dates or the next business day.

Monthly payments - first business day of each month.

For monthly payments, contact us to discuss how much the monthly payment would be for you.

Payments will be electronically transferred from your nominated bank account. Payments can only be deducted from a cheque or savings account. Make sure you have adequate funds on transfer dates.

In person at Council Offices

Present your rates notice to Customer Service at

Maribyrnong City Council
Corner of Hyde and Napier Streets
Footscray

Monday to Friday 8.30am-5pm
Closed public holidays

BPay

Contact your participating bank, credit union or building society to arrange payment directly from your cheque or savings account.

You will be required to enter the Biller Code and the BPAY reference number as shown on the front of your rates notice.

Australia Post

Pay in person at any post office, or

phone 13 18 16 to pay with your Visa or MasteCard

Mail

Your rates notice can be posted with a cheque or money order payable to:

Maribyrnong City Council
Corner of Hyde and Napier Streets
Footscray

 

Pensioner rebate

If you hold a pensioner concession card or a Veteran Affairs card, you are eligible to receive a rebate on your rates.

Apply for a pensioner rebate

 

Difficulties paying rates

Please contact us immediately. We may be able to negotiate your repayment arrangements before you miss a payment.

 

Financial Hardship

Contact Council if you are experiencing difficulty paying your rates. A payment plan can be entered into on a temporary or regular basis.  

Under Sections 171A and 172 of the Local Government Act 1989, Council has implemented a Financial Hardship Policy for ratepayers suffering financial hardship.

See policy and application form below:

Financial Hardship Policy 2019.pdf(PDF, 124KB)

Financial Hardship application form 2019.pdf(PDF, 177KB)

Visit our rates forms page to download the Financial Hardship application form in alternative languages.

Ratepayers must request assistance from Council in writing, providing full details of the circumstances preventing them from meeting their financial obligations to Council. If you would like to speak to us prior to making your application, please call 9688 0200.

The National Debt Helpline is a not-for-profit Victorian Government phone service that provides free and confidential financial counselling for people experiencing financial difficulty.

Contact the helpline on 1800 007 007 to request a referral to see a financial counsellor at your local financial counselling service.

Change of address

Complete the change of address form to update your mailing address details.