Financial hardship support

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Council understands that many people in our community are experiencing financial stress, and it can feel overwhelming to know where to turn.

While Council isn’t a financial assistance provider, we can help residents to understand and navigate what’s available. We can offer information about local services, emergency relief, financial counselling, and community programs that may help you get through this period. If you’re finding it tough, you don’t have to manage it alone, and support is available.

 

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Services Australia (Centrelink)

Visit the website

Services Australia provides Commonwealth government social security payments and services to permanent residents of Australia and certain visa holders.

  • Emergency helpline: 132 850
  • Carers: 132 717
  • Families: 136 150
  • Indigenous Australians: 1800 136 380
  • Job seekers: 132 850
  • Students and trainees: 1800 132 317
  • Languages (multilingual): 131 202
  • Older people: 132 300
  • People with disability: 132 717
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The Salvation Army

Visit the website

The Salvation Army has a range of services available across the country for people experiencing financial hardship. Whether you need emergency food relief, help paying a household bill, advice to reduce your debts or tips for managing your budget, they are available to assist. 

Doorways services

8873 5288

Provide support for emergency financial situations, including being unable to buy food, groceries or essential medication, having trouble paying household bills, having trouble with back-to-school costs. 

 

Moneycare financial counselling

1800 722 363

The Salvation Army’s free and confidential financial counselling service, Moneycare, is available to support anyone who would like to improve their financial situation or is looking for help with budgeting their money. Whether you are feeling completely overwhelmed by debt, have been affected by a natural disaster or other financial crisis, or would just like some pointers to navigate the rising costs of living - they are available to support you.

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Asylum Seeker Resource Centre

 Visit the website

214-218 Nicholson Street, Footscray. 9326 6006

Walk in between 10am-3.30pm on Monday, Tuesday, Thursday or Friday 

Asylum Seeker Resource Centre (ASRC) provide several services for people seeking asylum, including financial assistance for qualifying individuals and families. Contact the ASRC for information about support available.

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National Debt Helpline

Visit the website

1800 007 007

Free financial phone counselling available Weekdays 9.30am-4.30pm.

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Better Place Australia

Visit the website

1800 639 523.

Better Place Australia provide free financial counselling to anybody who lives in Victoria. Services include in-person (Broadmeadows, Ascot vale and Moonee Ponds), video-chat or phone appointments. Contact Better Place to make an appointment.