Contact us

Council values your feedback as a way to assist us to improve the delivery of our services to our community.  If you have a question, want to report something you've seen, or make a suggestion on how we could improve a service, we are ready to help.

Ways to contact us

You can contact us in a number of ways.

In person:

Council Offices, corner Hyde and Napier Streets, Footscray

By telephone:

9688 0200

By email:

email@maribyrnong.vic.gov.au

By post:

PO Box 58, Footscray VIC 3011

By fax:

9687 7793

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Council office hours

Council's Customer Service Centre is open from 8.30am to 5pm, Monday to Friday, excepting public holidays.

Parking is available on-site and can be accessed via Lawson Place.  View the map below to find the easiest way for you to attend our offices.

 

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After hours contact

If you have an urgent matter that cannot wait until the following business day, you can call our after hours contact service on 9688 0200.  The after hours service can only assist where Council is the responsible provider.

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Accessibility - need assistance contacting us?

Interpreter Service

Interpreting Services

If you would like more information, or find it easier to speak in your own language, the free Telephone Interpreting Service is available by calling 131 450, and ask the service operator to contact Maribyrnong City Council on 9688 0200.



National Relay Service

Deaf, speech or hearing impaired

Contact Council through the National Relay Service using one of the methods below.

Once you are connected ask for 03 9622 0200.

TTY users: 133 677

Speak and Listen: 1300 555 727 (speech to speech users)

Internet Relay users: relayservice.gov.au

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Download Council's App

To stay in touch with us while you're on the go, download Council's App.  Available for both tablet and smart phone our App allows you to stay in contact with us wherever you are.  You can request graffiti removal, report a bin that was missed during collection, request repairs to footpaths and fix potholes in roads, report abandoned vehicles and illegally dumped rubbish, report food hygiene breaches and much more.

Council's App has been designed so its interface is clean and simple to use with step by step, easy to follow prompts to guide you through to completion.

You can upload photos, discover what events are in your area, request an animal registration form, and even report a an issue with a drain in your street.

Visit the App Store to download our App from iTunes or Google Play for Android.

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How can we help you online form

To assist us to action your comments quickly, please complete the online request form ensuring you provide your contact details so we can get back to you as soon as possible.

If you lodge an online form with your contact details you can expect a response from Customer Service by the next working day.
Please Provide Your Contact Details

To action your request we need to know exactly where the problem is located. Without sufficient information we may not be able to complete your request in a timely manner, or at all. Please include your contact details in case Council officers need to obtain more information.
Protecting Your Privacy
The Maribyrnong City Council is committed to protecting the information it collects and uses by compliance with its obligations under the Privacy and Data Protection Act 2014 and the Health Records Act 2001.
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