Changes to Council services over the festive season

Published on 18 December 2020

Over the Christmas and New Year period, Council’s waste collection services and the opening hours of some of our facilities will change. Read more below to see how these changes may affect you.

Changes to Council services over the festive season

Waste collection

Council will not be collecting general waste, recycling, green or hard waste on Christmas Day (25 December) or New Year’s Day (1 January):

• waste collections scheduled for Friday 25 December will be collected on Saturday 26 December
• waste collections scheduled for Friday 1 January will be collected on Saturday 2 January

From Monday 4 January, all waste and hard waste collections will continue as normal.

You can download our Bins and Recycling app to find your bin day and for notifications when to put your bin out.

To view bin collections for a specific address, visit the Bin Collection Calendar and click the search option and follow the prompts. The calendar is one of the many features of Council's Bin and Recycling app.

Customer Service  

Customer Service will continue to operate remotely from 8.30am – 12pm on Christmas Eve (24 December). Any calls or enquiries on Christmas Day (Friday 25 December), the Boxing Day Public Holiday (Monday 28 December) and New Year’s Day (Friday 1 January), will be referred to the after-hours service, who will be managing urgent matters.

For the health and safety of our community and staff, Footscray Town Hall remains temporarily closed to the public until 31 January 2021.

Customer Service Officers remain available during business hours via email, phone and online.

Residents can also engage with us using Mari-Bot, a new communication tool on our website that guides enquirers through a series of prompted online questions to locate information about a chosen topic.

You can contact Council by:

• Phone: (03) 9688 0200         
• Fax: (03) 9687 7793
• Email: email@maribyrnong.vic.gov.au
• Mari-Bot: www.maribyrnong.vic.gov.au
• Customer Request Management: www.maribyrnong.vic.gov.au/About-us/Connect-with-us

If you have an urgent matter that cannot wait until the following business day, contact our after-hours contact service on 9688 0200. The after-hours service can only assist where Council is the responsible provider.  

Council facilities  

Libraries  

Braybrook and Footscray libraries will close at 12pm, Thursday 24 December and reopen on Monday 4 January 2021 on the same limited opening hours.  

• Braybrook Library: 10am – 2pm, Monday to Saturday
• Footscray Library: 10am – 5pm, Monday to Saturday  

Maribyrnong, West Footscray and Yarraville Libraries remained closed for now. For more information, visit the Library website.  

Community Centres  

Braybrook, Maidstone and Maribyrnong Community Centres will be closed from Friday 18 December until Monday 11 January 2021. For more information, please visit Council’s website.  

Phoenix Youth Hub  

Phoenix Youth Hub remains closed to the community for now. For more information, please visit the Phoenix Youth Hub website.  

Maribyrnong Aquatic Centre

The Maribyrnong Aquatic Centre will continue to operate but with modified hours over the Christmas and New Year period – except for Christmas Day and Boxing Day.

Childcare at the Centre will be closed from Wednesday 23 December until Monday 11 January 2021. For more information around opening hours and up to date information on services and restrictions, please visit the Maribyrnong Aquatic Centre website.

Maternal and Child Health  

Maternal and Child Health Services will close at 12pm, Thursday 24 December and reopen on Tuesday 29 December with reduced services:  

• between 29-31 December, only appointments for new babies will be operating
• between 4-8 January, only appointments for babies under 12 months will be operating  

From Monday 11 January, standard Maternal and Child Health Service hours and services will resume as normal.  

Immunisation services will close at 12pm, Thursday 24 December and reopen on Monday 11 January 2021 with reduced services until the end of January 2021. From 11 – 31 January, immunisation services will only be available on Monday and Thursday at Town Hall, Footscray. Bookings are required and COVID-19 requirements are to be adhered to.

Breastfeeding Support Services will close on 22 December and reopen on 5 January 2021.  

For more information about Maternal Health and Child Services, please call 9688 0501 or visit the website.  

When out in our community, please remember to – keep your distance, wear a mask as required (on public transport and indoors and outdoors where it is not possible to stay 1.5 metres apart) and practise good personal hygiene.

For more information on COVID-19 restrictions, visit the DHHS website.

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