Customer Service is moving back home

Published on 12 November 2024

Council’s Customer Service, which has been temporarily based at the Footscray Library, will return to the new Civic Precinct and Community Hub on the corner of Hyde and Napier Streets from 8.30am on Monday 2 December.

Friday 29 November will be the final day Customer Service will be available at Footscray Library for in-person enquiries.

Customer Service will be accessible via the Hyde Street or Lawson Street entrances, with on-site parking available via Lawson Place, off Hyde Street.

There will be no disruption to in-person support, and phone and online services will continue to be available as usual during the transition.

Customer Service was relocated to Footscray Library in 2022 to support the renovation of the historic Footscray Town Hall as part of the Civic Precinct and Community Hub redevelopment, which is now nearing completion.

The refurbished Town Hall features a number of community meeting rooms, including a multi-purpose function space, which will be available for community use and bookings in February 2025.

There is also infant feeding and change room facilities, and a multi-faith room, which will be available for community use when the Civic Precinct and Community Hub opens to the public on 2 December for customer enquiries.

A new community park has also been established on the Hyde Street frontage.

An open day is anticipated in February 2025 where an invitation will be extended to our community to explore the upgraded space, with further details to be announced as plans are finalised.

Civic Precinct and Community Hub

61 Napier Street, Footscray

8.30am-5pm