Flood Recovery Hotline
Emergency Recovery Victoria is still offering help to flood impacted communities across Victoria
Call 1800 560 760 for support with
- financial support
- mental health support
The hotline is answered between 8:30am and 5:00pm, Monday to Friday
For further information visit the Emergency Recovery Victoria webpage.
Windermere has been activated as a case management referral agency for residents of Maribyrnong, providing support around longer-term accommodation.
For more information call the Flood Recovery Hotline on 1800 560 760 or visit the Emergency Recovery Victoria webpage.
Re-establishment assistance is available if your principal place of residence has been damaged or destroyed.
Eligibility for this payment depends on your household income. To be eligible, you:
- did not have building (home) insurance or contents insurance
- are experiencing financial hardship
To apply, call 1300 475 170 or visit the Department of Families, Fairness and Housing website.
Applications have now closed as at 5pm, 31 July 2023
Mentors are available to guide Business owners through other support available and help manage insurance and landlord issues, assess impacts and form strategies for recovery.
For more information visit the Business Victoria website.
Free, confidential, mental health and wellbeing support is also available. For more information visit the Partners in Wellbeing website or phone 1300 375 330.
Insurance update July 2023
Insurance providers have been focused on reviewing and progressing claims in Maribyrnong.
This will continue, however people are encouraged to contact their insurance provider directly to discuss repair timeframes, temporary accommodation needs or any other claim or policy questions.
You can make a complaint at any stage of the process, if you are not satisfied.
For more information on Insurance recovery and claims process visit https://insurancecouncil.com.au/resource/insurance-recovery-process/