Maribyrnong Flood Recovery

Maribyrnong River flood

Council continues to provide support to residents impacted by the Maribyrnong River flood.

Recovery Drop-in Session: Insurance, Legal, Financial and Rebuild Support

Come along to a free drop-in session to access information and guidance on insurance, financial, legal and rebuild support.

Representatives will be in attendance to provide guidance on legal issues such as planning law, insurance, including disputing an insurance decision, tenants' rights, consumer rights and referrals to other services. There will also be information on rebuild support programs and practical advice from trade partners.

Services attending include:

●Legal Services: Disaster Legal Help Victoria, WEstjustice, Inner Melbourne Community Legal and Consumer Action Law Centre

●Financial Services: Anglicare Financial Counselling, Australian Financial Complaints Authority (Ombudsman) 

●Rebuilding Services: Connecting Community to Builders program representatives, Industry Trades, Council's Building Services Team

●Recovery Services: cohealth and Council Flood Recovery Teams

Date:   Thursday 27 June 2024

Time:  Drop in anytime from 4.00 to 7.00 pm

Venue: Maribyrnong Community Centre, 9 Randall Street Maribyrnong

Light refreshments will be provided, and a Vietnamese interpreter service will be available.

New residents to the area are welcome to attend.

For further information please contact Council on 9688 0200 or email floodrecovery@maribyrnong.vic.gov.au

Community Recovery Committee Update

Community Recovery Committee Update

At the Council meeting on 21 May 2024, the following people were appointed to the Community Recovery Committee.

  • Three community representatives
  • Cr Carter as the Councillor representative
  • Martina Holland as the Independent Chair

The community representatives and Chair were appointed following an expression of interest and application process. Applications were reviewed by a selection panel comprising of a representative from Emergency Recovery Victoria, the community representative on the Municipal Emergency Management Planning Committee, and two Council officers.

Appointed Chair, Martina Holland holds a Master of Education Policy (International) from the University of Melbourne. She has led state-wide psychosocial recovery and mental health initiatives across the not-for-profit, private, and public sectors. Her work focuses on working closely with communities in recovery and demonstrates her commitment to community-centred recovery and resilience-building.

Martina is known for her ethical leadership, strategic thinking, and ability to build trusting partnerships. As the Independent Chair of the Maribyrnong Community Recovery Committee, Martina aims to collaboratively support communities in their recovery, fostering resilience into the future.

The committee will advise on recovery needs and collaborate with Council to design and implement a recovery plan in alignment with funding received from the State and Federal Government to support community recovery and build resilience.

Committee members’ tenure will conclude in June 2025. 

Download a copy of the Terms of Reference here: Community Recovery Committee Terms of Reference 2024-2025(PDF, 116KB) 

For more information on the Community Recovery Committee, please email floodrecovery@maribyrnong.vic.gov.au or call Council on 9688 0200 and request to speak with a member of the Flood Recovery team.

Survey: Understanding our Community Post-Flood

Following the Maribyrnong River Flood in October 2022, Council wants to better understand community experience to help us shape recovery programs and future preparedness strategies. This will also support Council to advocate on behalf of community.

Feedback received will guide us in understanding the extent of the impact on individuals, families, and properties. Whether you are a long-time resident or new to the area, your perspective is important. We are interested not only in the immediate effects of the flood but also in your ongoing journey toward recovery and preparedness.

Participation in this survey is anonymous, and privacy will be respected. The information provided will be used solely for the purpose of supporting recovery and resilience efforts. Non-identifiable information collected may be shared with other stakeholders for advocacy purposes.

How to complete

Surveys can be completed using one of the methods below:

Translated versions are available in:

The deadline for completing the survey is midnight, Sunday 16 June 2024.

If you would like to support to complete the survey, you can contact the Recovery team to make a face-to-face or online appointment by emailing floodrecovery@maribyrnong.vic.gov.au

We appreciate your involvement.

Rates Rebate for Flood Impacted Maribyrnong Residents

At the May 2024 meeting, Council endorsed a rate rebate for instalments 1,2,3 and 4 for residents whose dwelling is still damaged by the October 2022 flood event.

Applications must include evidence there is a dwelling on the land, this dwelling was damaged by the flood and that work is still required to repair that damage.

Eligible applicants must apply by completing the online application form, or by downloading the application and emailing it to: email@maribyrnong.vic.gov.au

Once we have received your application, a member of our team will contact you to discuss your situation.

To complete the application, you will need your rates assessment number which can be found on your rates assessment notice.

Applications are due by 30 June 2024.

Submit an application online 

Community Recovery Committee independent chair applications

Applications for the Independent Chair of the Maribyrnong Community Recovery Committee have now closed. The applicant chosen through the recruitment process will be recommended to Council for endorsement at the Council meeting on 21 May 2024.

Background

The Community Recovery Committee was established in April 2023 to provide advice to Council on recovery issues, barriers and needs after the Maribyrnong River Flood in October 2022. The committee was also established to advise on the development and implementation of recovery and resilience programs and strategies.

An independent review of the committee was conducted after eight months of operation to ensure it was functioning as planned. Following the review, Council agreed to a number of recommendations including the appointment of an Independent Chair to support the committee to function as intended and remain impartial.

The report produced during the review and the revised Community Recovery Committee Terms of Reference were tabled at the Council meeting on 19 March 2024. The report and Terms of Reference can be found here: Community Recovery Committee Terms of Reference(PDF, 116KB).

About the Role

The role of the Chair is to:

  • Preside over the meetings
  • Facilitate discussions so that all participants receive an opportunity to be heard
  • Defer discussion points to future meetings if they cannot be resolved by consensus
  • Appoint a Deputy Chair (optional)

Selection Criteria

The Chair must possess the following:

  • Demonstrated experience in engagement facilitation or performing the duties of a committee Chair
  • Demonstrated experience working alongside trauma-impacted communities
  • Strong understanding of the principles of community-led recovery and resilience-building

The role of the Chair will include the time commitment of:

  • Monthly facilitation of two hour CRC meeting – meetings are held on Wednesday evenings at the Maribyrnong Community Centre, dates to be confirmed
  • One two hour pre-meeting briefing with Council staff to review agenda and unconfirmed minutes and develop a facilitation plan (over Zoom or face-to-face)
  • Tenure until June 2025, as reflected in the Terms of Reference

Further Information

The appointment of the Chair was decided by a panel comprising of a representative from Emergency Recovery Victoria, a community representative from the Municipal Emergency Management Planning Committee, and a Council Officer at Director level from Maribyrnong City Council.

A report will be provided to Council with the recommendation for endorsement in May 2024.

The Chair’s tenure will conclude in June 2025 in alignment with the conclusion of the Community Recovery Community. 

Community Recovery Committee Review

Community Recovery Committee Review

The Community Recovery Committee was initiated to enable Council to receive advice and support from community on recovery issues, barriers and needs after the Maribyrnong River Flood in October 2022. The committee was also established to advise on the development and implementation of recovery and resilience programs and strategies.

The formation of the Community Recovery Committee was endorsed at the Council Meeting on 7 February 2023 and the first meeting was held in April 2023.

An independent review of the committee was conducted after eight months of operation to ensure it was functioning as planned.

A report was produced as part of the review. The report and the amended Community Recovery Committee Terms of Reference were received by Council on 19 March 2024.

As a result of the review findings, Council is making a number of changes to the committee including appointing an independent Chair, reopening expressions of interest for new members, and inviting agency representatives from GenWest and cohealth to join the committee.

Please see key documents below: 

Let's reconnect: Gardening Working Bee - May and June

GenWest is hosting three gardening working bees to restore the backyards of three flood impacted households.

Each event will also feature a gardening workshop with My Smart Garden and a catered lunch. My Smart Garden is a free program to deliver sustainable gardening workshops.

The working bees will run in Maribyrnong between 10am - 2pm on the following days:

Saturday 11 May

Saturday 1 June

Sunday 23 June 

For more information on the working bees, and to register visit, Working Bee

For more information on My Smart Garden, visit, My Smart Garden

This event is supported by the North Western Melbourne Primary Health Network and Maribyrnong Counci with funding from Victorian and Commonwealth governments.

MAC Membership Recovery Program

The program is offering free Maribyrnong Aquatic Centre memberships to residents impacted by the Maribyrnong River October 2022 flood event. This initiative is designed to support residents with their wellbeing and resilience following the flood.

This offer extends to City of Maribyrnong residents directly impacted by the floods, where their property was affected.

Sign ups for the program end on 30 June 2024

Free memberships end 12 months after sign up date

To apply for the program, please email council at floodrecovery@maribyrnong.vic.gov.au

 

 

 

Weekend Tai Chi - Saturdays

Tai Chi is a great way to relax and improve your overall health and wellbeing.

Classes are free, and will be run by experienced instructor Alfred Ng

Drop in to join a class, registrations are not required.

When: 9:30am every Saturday in June and July, please arrive 5-10 minutes early

Where: Maribyrnong Community Centre, 9 Randall Street, Maribyrnong

Comfortable clothing is recommended. 

Hard waste disposal

A reminder that council provides one free hard rubbish collection service per property each calendar year which must be booked in advance.

The collection service is for items that are larger than your kerbside bin, and are collected inside your property. We collect up to 2m of combined hard and metal waste, and up to 4m of green waste per collection.

For more information regarding disposal of waste, or to book a collection, visit, Hard waste collectionsor contact Customer Service on 9688 0200

 

Building and Planning Support

Building and Planning support

Making homes habitable again, reinstalling fencing and securing planning approvals, building permits and occupancy certificates after the October 2022 floods can present new challenges for residents.

Council’s building and planning teams are here to help you understand what groundwork, forms, building permits and planning permits may be needed for any works to meet applicable standards. If you are undertaking significant repairs, rebuilding or developing flood-affected land (including electrical or plumbing work) it’s crucial to seek guidance on the relevant building safety regulations. Planning permits may also be needed for demolition, building or renovating, fence repairs or replacements.

Early advice can save time, money, energy and stress and our teams are committed to providing clear advice and step-by-step guidance as you move forward in recovery. For this reason, Council this year ran regular weekly drop-in building and planning support sessions 2-5pm from mid-July to October at the Maribyrnong Community Centre. Over 14 weeks, eight people attended the drop-in sessions with face-to-face property enquiries. Most other flood-related building enquiries have continued to be received outside these sessions.

Changes to service

We are now changing how we continue to deliver building and planning support for flood-affected property owners on an ongoing basis. You are encouraged to make individual appointments for specific advice on flood-related building or property development issues.

Council’s building and planning officers are happy to meet with residents on-site by request. This is the best way to receive practical advice, whilst viewing a property together.

If you prefer to discuss your plans elsewhere, please request a time to meet our building and planning officers at the Maribyrnong Community Centre, or suggest a location that suits you. Normal fees which apply to this type of advice have been waived as part of Council’s Flood Recovery Program.

Our officers are committed to walking you through Council’s application processes and policies, as well as identifying if you may need to engage an independent building surveyor or planning firm.

Our teams are always available via our Customer Service number (03) 9688 0200. Choose the option to the Building and Planning department for a direct transfer. Should you need a translator to assist during these discussions, please let us know. If you prefer email, you can seek support via floodrecovery@maribyrnong.vic.gov.au.

Note: If there is a marked increase in the volume of building and planning enquiries involving flood recovery, we may resume drop-in sessions in early 2024.

Ongoing Support

Flood Recovery Hotline

Emergency Recovery Victoria is still offering help to flood impacted communities across Victoria

Call 1800 560 760 for support with

  • repairs
  • accommodation
  • financial support
  • mental health support

The hotline is answered between 8:30am and 5:00pm, Monday to Friday

For further information visit the Emergency Recovery Victoria webpage.

Case Management

Windermere has been activated as a case management referral agency for residents of Maribyrnong, providing support around longer-term accommodation.

For more information call the Flood Recovery Hotline on 1800 560 760 or visit the Emergency Recovery Victoria webpage.

Re-establishment Assistance

Re-establishment assistance is available if your principal place of residence has been damaged or destroyed. 

Eligibility for this payment depends on your household income. To be eligible, you:

  • did not have building (home) insurance or contents insurance
  • are experiencing financial hardship

To apply, call 1300 475 170 or visit the Department of Families, Fairness and Housing website.

Applications have now closed as at 5pm, 31 July 2023

Business Support

Mentors are available to guide Business owners through other support available and help manage insurance and landlord issues, assess impacts and form strategies for recovery.

For more information visit the Business Victoria website.

Free, confidential, mental health and wellbeing support is also available.  For more information visit the Partners in Wellbeing website or phone 1300 375 330.

Insurance update July 2023

Insurance providers have been focused on reviewing and progressing claims in Maribyrnong.

This will continue, however people are encouraged to contact their insurance provider directly to discuss repair timeframes, temporary accommodation needs or any other claim or policy questions. 

You can make a complaint at any stage of the process, if you are not satisfied.

For more information on Insurance recovery and claims process visit https://insurancecouncil.com.au/resource/insurance-recovery-process/

 

Health and Wellbeing Support

My Mental Health - services, directory and online support:

Help and support is available to maintain mental health and wellbeing and includes local services and resources in a number of languages visit:  My Mental Health

Head to Health:

Access free mental health resources and services at Head to Health or to speak to a trained mental health professional contact 1800 595 212

Cohealth Recovery Support Program

The program offers screening and assessments to determine immediate and long term needs for people affected by emergencies. For more information contact: flood.relief@cohealth.org.au

Services supporting the community:

Lifeline: call 13 11 14, 24 hours, seven days a week or visit lifeline.org.au

1800 RESPECT: call 1800 737 732, 24 hours or visit 1800respect.org.au

Safe Steps Family Violence Response Centre: call 1800 015 188, 24 hours, seven days a week, or visit safesteps.org.au

GenWest: call 1800 436 937, email info@genwest.org.au or visit genwest.org.au

InTouch Multicultural Centre against Family Violence: call 1800 755 988, or visit intouch.org.au

Djirra, support for Aboriginal people, call 1800 105 303, or visit djirra.org.au

MensLine Australia: call 1300 789 978 or visit mensline.org.au

Seniors Rights Victoria: call 1300 368 821, or visit seniorsrights.org.au

Kids helpline: call 1800 551 800, or visit kidshelpline.com.au



Donations via GIVIT

Donations via GIVIT

GIVIT continue to assist impacted communities with items and gift vouchers. If you require support, please reach out to us via: floodrecovery@maribyrnong.vic.gov.au

Anyone with goods they are wanting to donate to help flood affected families should visit the GIVIT website where offers can be lodged.



Parliamentary flood submission

On 26 April 2023, Council unanimously endorsed a submission to the Parliamentary Inquiry into the 2022 Victorian Floods. The submission provides suggestions on key actions to be undertaken to minimise the impacts of future events:

  • A review of warning systems to ensure it is accessible to all in the community and information is provided in a consistent way.
  • Improved coordination between different government agencies to ensure that roles are defined.
  • A clear framework and agreements between relevant organisations and agencies in respect of clean-up activities, management of volunteers and the roll out of funding support.
  • An assessment of current flood management and land use planning framework to ensure they are fit for purpose and mitigate the risks and impacts of future flood events.
  • A mitigation plan, including funding, must be developed for Maribyrnong to minimise the impact of future flood events.

Visit the Agenda and Minutes page to read the submission in full in the agenda for the City Development Delegated Committee meeting held on 26 April 2023 (page 155).

Melbourne Water Maribyrnong River Flood Review

Maribyrnong City Council's submission to Melbourne Water's Maribyrnong River Flood Review

Council has lodged a formal submission to Melbourne Water’s Maribyrnong River Flood Review.

525 properties in the township were impacted during the October flood event with ongoing health, social and economic impacts still being felt.

In its submission Council seeks to challenge the narrow scope of the review, and in particular the specific exclusion of policy responses and mitigation measures.

It also addresses the impact of the event, noting rebuild and recovery processes are still underway, Flood Modelling and Warnings, the Flemington Racecourse Wall, Flooding and Land Use Planning, and Melbourne Water’s role in Emergency Management.

Council’s submission notes a number of areas where it believes the review needs to provide clear recommendations to ensure flood hazards and the impacts of future floods can be minimised.

Click here to read the submission in full in the agenda for the City Development Delegated Committee meeting held on 28 March 2023 (page 73).

Melbourne Water Maribyrnong River Flood Review 

For more information regarding the review visit Melbourne Water’s Maribyrnong River Flood Review webpage.

Livestream of Community Meeting - 25 October 2022

On Tuesday 25 October, Council held a community meeting where representatives from Council, EPA, Disaster Recovery Australia, Emergency Recovery Victoria and cohealth were in attendance to share information with the community and answer questions. 

The meeting was livestreamed, and a recording can be viewed below. 

Livesteam of Community Meeting - 15 December 2022

On Thursday 15 December, we held a community meeting at Maribyrnong Community Centre with presentations given by Council, VicSES and Melbourne Water, facilitated by Victoria Police. 

View the recording of the presentations below.

Further information

For up to date information visit the VicEmergency website.

For current road and traffic information visit the VicRoads website.

Maribyrnong River floods before and after

  

Need help contacting us?

The following services can help you connect with us. These are free services.

Interpreting Services

The free Telephone Interpreting Service is available by calling 131 450, and ask the service operator to contact Maribyrnong City Council on 9688 0200.

Deaf, speech or hearing impaired

Contact Council through the National Relay Service using one of the methods below. Once you are connected ask for 9688 0200.

  • TTY users: 133 677
  • Speak and Listen: 1300 555
  • 727 (speech to speech users)
  • Internet Relay. Users: relayservice.gov.au