Homelessness and Housing Support

Homelessness is a significant issue across metropolitan Melbourne, with growing numbers of people presenting to homelessness services. 

If you need assistance, Council can support people seeking housing and homelessness support by providing information and referral to local support agencies. This may include information about a local homelessness service or access to emergency relief. 

Homelessness Support Services


Local access point for people who are at risk of or experiencing homelessness. Unison can undertake an assessment of need, explore options for accessing emergency accommodation and longer term housing, and offer advice, advocacy and referral.

Monday - Friday, 9am - 5pm
122 Victoria St, Seddon. Ph: 9698 2777 or 1800 825 955

After-hours crisis support 

St Kilda Crisis Centre provide 24hr crisis response to people of all ages. Emergency housing, food vouchers, advice and referrals to all services. This is an after-hours service. 

Open 7 days, 9.00am – 11.00pm       
29 and 31 Grey Street, St Kilda. Ph: 9536 7777 or 1800 627 727

Maribyrnong Homelessness Protocol

The purpose of the Maribyrnong Homelessness Protocol is to provide a framework for Council to respond to people who are experiencing or at risk of homelessness in the City of Maribyrnong. The framework also encourages the implementation of prevention strategies.

Council’s approach to homelessness is based on the principles of social justice and harm minimisation or prevention. Council’s approach aligns with the Council Plan 2017-2021, which incorporates the Health and Wellbeing Plan, and the Human Rights and Social Justice Framework 2017-2021.

The protocol will be applied when:

  • Persons experiencing or at risk of homelessness requests information from Council about where to go for assistance.
  • Members of the community request support from Council for a person who is experiencing or at risk of homelessness.
  • Council officers become aware of a person who is homelessness who is sleeping in a public place.

 Download Maribyrnong Homelessness Protocol(PDF, 533KB)