Hard rubbish collections
Council collects over 1,200 tonnes of hard rubbish every year. In order to collect hard rubbish safely from all households across the city, we have some important rules about what we will and won't collect.
Please note that Council is currently receiving a high volume of hard rubbish requests. We are working to minimise delays and ask for your patience during this time.
Council offers one free hard rubbish collection per household each calendar year. All you have to do is book a collection and make sure that you follow the collection rules.
Leave your hard rubbish items on your property
Your hard rubbish must be placed on your property and must not be placed in public areas such as footpaths or nature strips.
In order to collect the items, our collectors must be able to reach your hard rubbish safely. Items must be stacked neatly either in your front yard or driveway and as close as possible to the front boundary of the property.
* Please note. When stacking your hard waste, please ensure that your hard and green waste are clearly separated from other items not intended to be removed. Council and it's service providers will not be held liable if you do not separate wanted items and they are accidentally collected.
If you are unable to meet the above placement requirements for your hard rubbish items, you can request an exemption by phoning us on 9688 0200 or send us an email to firstname.lastname@example.org and we'll assess your individual situation.
Only place allowable items in your hard rubbish
Only certain things can be put out for a hard rubbish collection. If you do not follow the collection rules, your items will not be collected and we will leave you a knock back notice in your letterbox informing you why.
To help you identify what items we will collect and what items we won't collect, you can download a copy of the hard rubbish brochure at the bottom of this page, or visit our Hard rubbish gallery.
Observe the limits
To ensure that everyone has an opportunity to have their hard rubbish collected, there are strict limits on the amount of waste that you can put out.
Each booked collection can include:
- 2 cubic metres of hard and metal waste (2 metres long x 1 metre wide x 1 metre high).
- 4 cubic metres of green waste items (4 metres long x 1 metre wide x 1 metre high).
- 2 mattresses or 2 bed bases or 1 mattress and 1 base.
If needed, additional hard rubbish collections can be arranged for a fee of $80. If you would like to book an additional hard rubbish collection please contact Council on 9688 0200.
Hard rubbish collections from multi dwelling complexes
If you live in a complex of more than 10 dwellings, your hard rubbish collections are arranged on your behalf by the owners' corporation or the building manager. Residents of multi dwelling complexes of 10 or more dwellings should not contact Council to arrange individual hard rubbish collections.
Your owners' corporation or building manager can register a collection point on the property with Council and inform you of when and where to place your items. This ensures that a coordinated approach is taken to the collection of hard rubbish items in these circumstances.
For further information about hard rubbish collections for residential complexes of more than 10 dwellings please download our leaflet below.
Cancellations or additional items
If you need to cancel or alter your booking you must do so by 2pm on the Friday prior to your scheduled collection. Failure to do this will result in your free collection being forfeited.
Our collectors will not take any additional items that we have not been made aware of in your request for a hard rubbish collection. You must advise of all large items such as household white goods.
Arrange your hard rubbish collection
Now that you know the rules for hard rubbish collections, you can book your free collection by completing the request for a hard rubbish collection form below.
Request a hard rubbish collection