COVID-19 community information

This page will be updated with the latest information relating to Council’s response to COVID-19 to keep our community informed.

Information and advice

Maribyrnong City Council is closely monitoring COVID-19 and is receiving regular updates from the Victorian Department of Health and Human Services (DHHS).

For more details and to stay up to date with the Department of Health and Human Services (DHHS) advice regarding COVID-19, visit the DHHS website.

For general Council enquiries, please call 9688 0200.

Stage 4 Restrictions

Following the Government’s announcement on 2 August, metropolitan Melbourne will be placed in stage four restrictions for six weeks from 6pm 2 August, to help slow the spread of COVID-19 throughout the community.

A curfew is now in place in metropolitan Melbourne. Curfews will be in operation from 8pm to 5am every evening, with people only allowed to leave their house for work, and essential health, care or safety reasons.

From 5am – 8pm, you can only leave your home for one of the following four reasons.

  1. Necessary goods and services:
    • To shop for necessary goods and services.
    • You can only travel up to 5km from your home. You should stay as close to your home as possible, for example shopping at the nearest supermarket. For some people the nearest goods and services will be more than 5km away. In this situation you may travel beyond 5km to the nearest provider.
    • Only one person per household can leave home to get necessary goods and services and only once a day.
  2. Exercise:
    • You can leave home to exercise but there are limits:
    • You must not travel more than 5km from where you live to exercise.
    • You can exercise with one other person you live with or a friend or family member, as long as neither of you travel more than 5km from your home.
    • You must limit your exercise to once a day and for only one hour.
    • If you are a parent or guardian who is caring for a young child or someone who cannot be left unattended then they may accompany you.
  3. Care and health care:
    • You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care. Your doctor or health care professional can provide advice on how to stay safe.
    • You can leave home to care for a sick or elderly relative. If you are providing care for someone you should try to keep 1.5 metres between you when you can. Wear a face covering.
    • You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.
    • You can take a pet to the vet.
  4. Work:
  • If you can work from home, you must continue to work from home.

For more details and to stay up to date with the Department of Health and Human Services (DHHS) advice regarding COVID-19, visit the website.

Mandatory masks

As of 11.59pm Sunday 2 August 2020, it is mandatory for all Victorian residents to wear a face covering when leaving their home. There are two types of face masks suitable for community use: cloth masks and surgical masks. Please visit the DHHS website for further information and advice regarding masks and current restrictions.

DHHS will be distributing 2.1 million reusable face masks to:

  • vulnerable Victorians
  • Aboriginal Victorians and
  • workforces who come into direct client contact and deliver Victorian Government funded health and human services to a range of vulnerable Victorians

People who are eligible to receive a mask will need to visit their local community health centre, or a local pharmacy. Council is also proactively distributing masks to vulnerable residents.

For more information, visit the DHHS website.

Testing sites

There are a number of testing sites in the City of Maribyrnong. For further information and location details, head to the DHHS website.

Community Connectors

We have set up relief and recovery response teams that are available to support the community during the COVID-19 pandemic. These teams can provide information and advice about services that are available to those affected by COVID-19, including financial resources, food resources, and health resources. If you, your family or someone you know has been impacted by COVID-19 and is in need of support, please call our dedicated number on 9688 0434 from 9am-5pm, Monday to Friday.

Community survey

Council is seeking community feedback about issues faced relating to the COVID-19 pandemic. Your feedback will help Council plan our municipal relief and recovery effort and inform the next Municipal Public Health and Wellbeing Plan. To take part, please visit the website.

Community support

Council has endorsed a comprehensive community support package. The following support is available:

  • payment deferrals for the next two quarterly rate payments - May and September - upon application (no interest will be charged on any deferred payments)
  • pet registration fees will be waived for affected residents upon application, and fees that have already been paid for 2020 will be reimbursed
  • central registration system fees will be waived for 2020, from 1 April
  • Maribyrnong based not for profit community arts organisations are eligible to receive a grant of up to $10,000 to assist with rental and other costs, and Maribyrnong based arts practitioners are eligible to receive a small grant, both upon application
  • arts organisations leasing property from Council will receive a reduction of 50% on commercial rental, in addition to lease payments being deferred until 30 September 2020
  • lease and licence fees will be waived until 30 September 2020 for not for profit community organisations leasing property from Council who have been required to suspend operations in order to comply with Federal and State Government directive
  • sporting clubs that are under commercial rental agreements with Council will receive deferral of rental until 30 September 2020
  • lease, licence and ground fees for not for profit community sporting clubs will be waived until 31 December 2020, and utility and water fees will be waived until 30 September 2020

Council has also developed a COVID-19 Financial Hardship Policy(PDF, 346KB) to assist those who have been financially impacted by the pandemic. This will allow all ratepayers experiencing financial hardship to apply for an interest free payment plan or to defer their rates without penalty interest for a period up until 30 June 2021.

For more information about any of the above support options, please get in touch with Council via email or by calling 9688 0200.

Business support

Council's Business Support Package

Council has endorsed a comprehensive business support package.

The following support is available:

  • payment deferrals for the next two quarterly rate payments - May and September - upon application (no interest will be charged on any deferred payments)
  • eligible commercial businesses affected by COVID-19 are eligible to receive a 50% discount on the next quarterly rate payment (May) 
  • rent payment for commercial tenants of Council owned properties, who have been disrupted by COVID-19, will receive a 50% discount on rent up until 30 June 2020, in addition to lease payments being deferred until 30 September 2020
  • current food businesses will have registration fees waived for this year
  • outdoor dining permit fees will be waived for the year commencing 1 April 2020 to 31 March 2021 for COVID-19 affected businesses, and businesses that have already paid this fee will be reimbursed upon application
  • new business start-up fees will be waived until 30 September 2020
  • fees for amendments to planning applications will be waived until 30 September 2020

Find out more here, and to apply for any of the above options, please get in touch with Council via email or by calling 9688 0200.

Government support

Businesses that are operating within a postcode affected by the return to Stage 3 restrictions are eligible for a one-off, $5,000 grant from the State Government to help them get through to the other side of the local lockdown. Head to the Business Victoria website for full details.

For information on the Australian Government Economic Stimulus Package, mental health support, managing employees and referrals to relevant websites visit Business Victoria's COVID-19 advice page.

Local support services

Food and material aid

Wesley Outreach

Food parcels are available by appointment only. No Interest Loans (NILS) Service is available by phone assessment only.

Call 9689 3515 for assistance.

St Vincent de Paul Soup Van

If you are looking for assistance with food, a designated call centre has been established to take your calls. Over the phone, St Vincent de Paul will determine your situation and make a personal arrangement of how they can reach you with these essentials.

Call Vinnies Welfare Assistance Line on 1800 305 330 (Monday–Friday 10am to 3pm).

Salvation Army

The Salvation Army is providing takeaway only services for community meals from its Sunshine office at 42 Devonshire Rd, Sunshine. Arrive at 6pm and a take away meal will be provided.

Call the Sunshine office on 9364 9335 for more information.

Asylum Seeker Resource Centre

The ASRC continues to offer Foodbank and community meals.

Call ASRC on 9326 6066 for more information.

Housing services

Unison Housing

Provides Intake Assessment and Planning (IAP) Services for western region. Unison is operating as normal but through phone contact only.

Call 9689 2777 for assistance.

Launch Housing

Launch Housing’s mobile outreach teams, crisis centres and other services continue to help people experiencing homelessness.Call 1800 825 955 for assistance.

Counselling services


cohealth is providing an online counselling service.

Call 9448 5502 for more information.

Orygen Youth Health

Specialist mental health services for young people aged 15 to 24.

Call 9966 9100 for more information.

Family violence support

Women’s Health West

Women’s Health West is continuing to deliver essential services to women and children who experience family violence. They also continue to follow up Victoria Police referrals following incidents of family violence.

Call 9689 9588 during business hours for support. Outside of business hours, call SAFESTEPS on 1800 015 188.

Other support services

Emergency relief packages

Working with Red Cross and Foodbank, Council is redeploying staff to assist with the delivery of emergency relief packages to people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them.

Register for assistance by phoning 1800 675 398.

Online resources and activities during COVID-19

Keen to continue to access the Council services during the COVID-19 lockdown? While our facilities are closed, we are offering a range of programs and activities online.

We have also compiled some other online resources to keep you busy without leaving the comfort of your own home.

More info

Customer Service

Customer Service at Footscray Town Hall has been closed and community members are asked to contact us via alternative contact methods, including:

  • submitting a request via our website
  • calling 9688 0200, Monday to Friday between 8.30am and 5pm
  • sending us an email

Maribyrnong facilities

Council considers the safety and wellbeing of the community as our top priority.

With the current public health situation in mind and as a precautionary measure, Council has closed the following facilities, until further notice:

  • Braybrook Community Hub
  • Maidstone Community Centre
  • Maribyrnong Community Centre
  • Braybrook Library
  • Footscray Library
  • Maribyrnong Library
  • West Footscray Library
  • Yarraville Library
  • Phoenix Youth Centre
  • Maribyrnong Aquatic Centre
  • RecWest Footscray and Braybrook
  • Bluestone Church Arts Space
  • West Footscray Seniors Centre
  • Yarraville Seniors Centre
  • Raleigh Road Activity Centre
  • Angliss Seniors Centre

As such, all regular programming and events that were scheduled at these locations have been cancelled. However, our dedicated staff are working behind the scenes to continue provide some services online. Head to our online program page for further details.

Playgrounds, outdoor gym equipment, barbeque facilities and skate parks

In line with the Premier's announcement on 2 August, Melbourne has moved to Stage 4 Restrictions for six weeks. As such, playgrounds, BBQ facilities, skate parks, tennis courts and public outdoor gym equipment is closed to the community to help slow the spread of COVID-19. 

Immunisations and Maternal and Child Health

All open immunisation sessions are cancelled until further notice but scheduled appointments remain. Please call 9688 0150 to book your scheduled appointment or for further information.

Maternal and Child Health will continue with consultations for those aged 8 weeks and under in shortened face-to-face appointments. For safety, only one caregiver is to attend these appointments. Families with appointments for children above 8 weeks old will be offered phone consultations.

Council services

All essential services throughout the municipality will continue at this stage.

On top of this, maintenance services are currently operating as business as usual. These services include:

  • kerbside waste collection
  • street sweeping
  • footpath cleaning
  • tree maintenance and planting
  • parks and reserves maintenance

Under Stage 4 Restrictions, access to transfer stations to dispose of household waste is not considered an essential activity. Members of the community will not be able to attend transfer stations while under the Stage 4 Restrictions. Transfer stations will continue to remain open to commercial customers and businesses needing to access it as a part of running their business.

We have put in place measures to help protect the health and safety of staff and our community, including the alternation of staff start times to ensure safe social distancing. All staff are actively practising safety measures advised by the DHHS to help reduce their risk of spreading COVID-19.

Council meetings

Council meetings will go ahead as planned but due to current restrictions will not be open to the public. Social distancing measures will be in place for councillors and staff in attendance. Community members are encouraged to view the meeting via livestream on our YouTube channel.

Community members are able to submit their questions for public question time via email before 4pm on the day of the meeting, and it will be read and answered at the meeting.

Community engagement

As a precautionary measure, Council has cancelled all face-to-face community engagement.

Despite the cancellation of face-to-face community engagement sessions, your input is still extremely important to us and we will continue seeking feedback for a number of projects online. Visit Your City, Your Voice for more information and to have your say.

Council is currently seeking community feedback about issues faced relating to the COVID-19 pandemic. Your feedback will help Council plan our municipal relief and recovery effort and inform the next Municipal Public Health and Wellbeing Plan. To take part, please visit the website.

Reduce your risk

DHHS is advising community members follow the below advice to reduce their risk of coronavirus:

  • WASH your hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • TRY not to touch your eyes, nose or mouth.
  • COVER your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • STAY at home if you feel sick. If you take medication make sure you have enough.
  • PHONE your doctor or the COVID-19 hotline on 1800 675 398 if you need medical attention. They will tell you what to do.
  • CONTINUE healthy habits: exercise, drink water, and get plenty of sleep.
  • WEARING a face mask when out in public
  • BUY an alcohol-based hand sanitiser with over 60% alcohol.

To find out more, visit the DHHS website.

Translated resources and health advice

If you have loved ones or community members who don't speak English as a first language, you can find in-language factual information about hygiene advice, factsheets and printable posters on the DHHS website.

SBS has also created a Multilingual Coronavirus Portal to provide 'in language' news for linguistically diverse communities.

To access a translator for the coronavirus hotline, follow the below steps:

  1. call 131 450
  2. request the Victorian Department of Health and Human Services Coronavirus hotline on 1800 675 398

Please remember to keep Triple Zero (000) for emergencies.