Flood Recovery Hotline
The State Government has set up a Flood Recovery Hotline for impacted residents. Call 1800 560 760 to:
- register for a clean-up on private property
- navigate financial and other support
- access to temporary accommodation
- access mental health and wellbeing support
The hotline is open every day from 7.30am-7.30pm.
Windermere has been activated as a case management referral agency for residents of Maribyrnong, providing support around longer-term accommodation. Call the Flood Recovery Hotline on 1800 560 760 or visit the State Government website for more information.
The State Government has announced a disaster relief payment to assist individuals and communities that are experiencing, or are likely to experience, hardship in meeting their relief needs as a result of the flood. To complete the online assessment form visit the State Government website.
Support is also available from the Personal Hardship Assistance Program’s Emergency Re-establishment Assistance fund. This is for families whose properties are hardest-hit, beyond initial payments for food and shelter – providing up to $42,250 for uninsured properties, helping to pay for clean-up, repairs, rebuilding and replacing household contents.
To apply for assistance, call 1300 475 170, or visit the website.
The Federal Government has also announced an additional support payment of $1,000 per adult and $400 per child, with those affected now eligible for the one-off,
non-means-tested payments. Log in to your MyGov account to apply.
Emergency accommodation support
There is now state support to provide temporary accommodation for vulnerable community members and those who have been in emergency accommodation for a number of nights, and cannot return to their homes in the near future.
Individuals and households can call the Flood Recovery Hotline on 1800 560 760, where a needs assessment will be conducted to gauge the best available emergency accommodation support.
The Recovery Hotline can also be used for assistance with:
- navigating available supports
- mental health and wellbeing support
The recovery hotline is open from 7:30am-7:30pm every day.
We know a number of businesses have also suffered damage due to the flood. A one off grant of $5,000 is available to cover immediate expenses.
Call the Business Victoria hotline on 132 215 for more information. If you need a translator, let the operator know.
Mentors will also be available to guide owners through available Commonwealth, State and local supports and help manage insurance and landlord issues, assess impacts and form strategies for recovery.
For more information, visit business.vic.gov.au
Advice for landlords and tenants
Tenants and landlords have certain rights and responsibilities in relation to rental properties that may have been damaged in the flood event.
Visit consumer.vic.gov.au for more information.